Request to permanently close a KasPro account
To close a KasPro customer account, please follow these steps:
  1. Open the KasPro application
  2. Go to the Settings menu on the Profile page
  3. Select the Delete Account button
  4. You will be directed to the KasPro account closure guide page.
Or, you can also contact our Customer Care through KasPro's official contacts listed on the following link https://kaspro.id/ContactUs
For information and procedures regarding KasPro Account Closure, you can also refer to the Terms and Conditions that apply in point 12 below, or click the following link for more information https://kaspro.id/terms/web
Term and Conditions Account Closing
  1. If the Customer wants to close the KasPro account whose no longer have balance or empty, these are the steps that the Customer need to do:
    • Customer contact Our Customer Care through KasPro's official contacts (as stated in number 14 point 1 of these Terms and Conditions) to propose an account closure request;
    • Customer Care will send an account closure form to the Customer no later than 1 (one) business day from the time the Customer contact Customer Care to propose an account closure request;
    • Customer fill in the KasPro Account closure form and send the KasPro Account closure form that has been filled to Customer Care through the channel used by the Customer when contacting Customer Care to submit an account closure request; and
    • Customer Care will close the Customer's KasPro Account, where the process of closing the Customer's KasPro Account will be carried out no later than 1 (one) business day from the time the Customer sends KasPro Account closing form that has been filled to Customer Care.
  2. If the Customer wants to close the KasPro account that still has a balance, these are the the steps that the Customer needs to do:
    • Customer contact Our Customer Care through KasPro's official contacts (as stated in number 14 point 1 of these Terms and Conditions) to propose an account closure request;
    • Customer Care will send an account closure and balance redeem form to the Customer no later than 1 (working day) from the date the Customer contacts Customer Care to propose an account closure request;
    • Customer fills in the KasPro Account closure form and states the account number or other KasPro account number to which the funds will be sent in the account closure and balance redeem form, then the Customer sends the KasPro Account closure and balance redeem form that has been filled to Customer Care through the email channel.
    • Customer Care will close the Customer's KasPro Account, where the process of closing the Customer's KasPro Account will be carried out no later than 3 (three) working days from the time the Customer sends KasPro Account closure and redeem balance form that has been filled to Customer Care.