FAQ
1.How do I register a KasPro account?

Thank you for being a SobatPro! Complete the process below to activate your KasPro SobatPro account:

  1. Download KasPro on Google Play Store & Apple App Store
  2. Enter the mobile number that you want to register (example format: 0812123xxxxx)
  3. Enter the OTP that comes to WA/SMS of SobatPro's cellphone number (3 times maximum OTP request/day. 3 times OTP input error, will fail. SobatPro can repeat the registration process after 1x24 hours)
  4. Fill in the registration form (First name, Date of birth, Last name, SobatPro Email, PIN number, Re-enter PIN number)
  5. Choose Continue
  6. KasPro home page will appear in the application if the KasPro Regular account creation is successful. Happy transactions with KasPro!
2.What are the features/services in KasPro?

With KasPro, SobatPro can perform various transaction activities as follows:

  1. Top-up (KasPro Regular & Premium), Transfer & Cash Withdrawal (KasPro Premium)
  2. Transactions using official QRIS at any outlet for payment transactions
  3. PPOB Purchases/Payments (credit & data packages, postpaid, PLN, PAM, internet &TV, etc.)
3.What is the difference between a Regular and Premium KasPro account?

For Regular customers:

  1. KasPro maximum balance of Rp 2,000,000
  2. Total transactions per month maximum of Rp 20,000,000
  3. Unable to transfer money to fellow KasPro users or bank accounts and cash withdrawal

Get more benefits by becoming a KasPro Premium customer:

  1. KasPro maximum balance of Rp 20,000,000
  2. Total transaction per month maximum of Rp 40,000,000
  3. Can transfer money to fellow KasPro users and bank accounts and cash withdrawal
4.How to become Premium in KasPro?

To become a SobatPro Premium, follow these guidelines:

  1. Choose Premium Upgrade
  2. Select ID card/SIM/Passport identity
  3. Take a photo of the ID card, a photo of yourself, a photo of yourself holding the ID card with bright lighting conditions
    • make sure when taking photos, the SobatPro camera is focused so that the photos are clearly visible
    • make sure SobatPro's face is fully visible when taking a photo with the KTP of the owner of the identity number
  4. Wait for the application to be processed and verified by KasPro
  5. Notification will be received if the account has successfully become premium

If SobatPro fails to upgrade to Premium, repeat and make sure the photo is perfect for ease of verification. The maximum number of times you can repeat the Upgrade to Premium if there is a failure is 3 attempts. More than that, try again the next day or contact KasPro CS for more information.

5.How to do if you forget your PIN or want to reset it?
Make sure you change your PIN regularly to keep your account secure.
Forget your PIN or reset your PIN, follow these guidelines:
  1. Click on reset PIN
  2. Enter the cellphone number registered in KasPro
  3. Enter the OTP that comes to the registered cellphone number
  4. Enter a new PIN
  5. Confirm the new PIN
  6. Continue and finish
  7. If you have finished, you will immediately enter the KasPro app homepage
6.How to Top Up, Transfer and Withdraw Cash at KasPro?

Kaspro makes it easy for SobatPro to top-up, transfer or withdraw cash. To find out how to top-up / transfer / withdraw cash through Banks or channels that have collaborated with KasPro, SobatPro can visit our website at top up balance https://kaspro.id/feature/topup_balance and transfer https://kaspro.id/feature/kirim_uang

To transfer or withdraw cash, make sure SobatPro has become a Premium account.

7.Can different numbers be used for KasPro accounts on the same phone? And if my smartphone is lost/inactive, what should I do?

Yes, make sure the email you are using is not registered yet as your KasPro account email. Then, if your smartphone is lost/inactive, please contact KasPro Customer Support via support@kaspro.id to have your KasPro account deactivated.

8.What is QRIS? And what are the benefits of transacting with QRIS?
QRIS stands for Quick Response Code Indonesian Standard, a payment standardization using QR Code issued by Bank Indonesia on August 17, 2019, which makes transactions easier, faster, and safer. The benefits of transactions with QRIS are as follows:
  1. Pay for groceries just scan QR.
  2. It is easier to make non-cash transactions.
  3. Payment is faster and safer.
  4. Through one QR can receive payments from all applications.
9.How do I become a KasPro merchant or want to partnership with KasPro?

For SobatPro who want to become a KasPro merchant, you can visit our website at https://kaspro.id/partnership/merchants

For SobatPro who have a business and want to cooperate using KasPro services, SobatPro can visit our website at https://kaspro.id/partnership/b2b or email their business information to partner.management@digiasia.asia

10.How to Un-register KasPro and how to refund my KasPro account if any?

For those of you who need to Un-register from your KasPro account and at the same time process a refund that is still in your KasPro account, please send a request via our email at support@kaspro.id.

Terms and Conditions
General terms and conditions of this KasPro Services
As a payment service provider, it is important for us to maintain the trust of our customers, therefore we require all of our customers to read and agree to these Terms and Conditions which contain everything we do to maintain the trust of our customers. If there are questions related to these Terms and Conditions, Customers can contact KasPro through KasPro's official contacts (as listed in number 14 point 1 of these Terms and Conditions).
These Terms and Conditions apply to all Customers who access and/or use KasPro Services (as defined below), including services related thereto provided through the KasPro Application and/or other applications. By accessing or using the KasPro Application, the Customer is deemed to agree to bind itself and comply with these Terms and Conditions and the Privacy Policy which the Customer can access, read, and study through the following link: Privacy Policy.
1.Definition
  1. "KasPro" or "KasPro Service" is an Electronic Money service issued by SPI that allows Customers to conduct Transactions using the KasPro System.
  2. "KasPro Agent" is a legal entity or individual who has cooperated with SPI in order to carry out Digital Financial Services in accordance with applicable laws and regulations.
  3. "SPI" or "We" or “Us” is PT Solusi Pasti Indonesia as the issuer of Electronic Money.
  4. "KasPro Account" means the Electronic Money account (as defined below) of the Customer contained in the KasPro System (as defined below) which represents the amount of funds on behalf of the Customer stored and recorded in the KasPro System in an Account Number (as defined below).
  5. "KasPro Application" or "Application" is an interface/communication channel (channel) between Customer and the KasPro System for the occurrence of a Transaction either developed and managed by SPI or other parties in cooperation with SPI.
  6. "KasPro Balance" is server-based Electronic Money that SPI issues in accordance with the provisions of Bank Indonesia Regulations governing the implementation of Electronic Money. For clarity, KasPro Balance is Electronic Money, so it is not a deposit as referred to in the laws and regulations in the Banking sector guaranteed by the Deposit Insurance Corporation.
  7. "Bank ATM" are self-checkout devices and/or automatic teller machines operated by banks that have cooperated with SPI.
  8. "Funds Limit" is the maximum amount of funds determined by SPI based on applicable law to be accommodated in each KasPro Account, including every changes made toward it from time to time.
  9. "Customer Due Dilligence" or "CDD" is the process of identification and verification of prospective Customers by SPI in accordance with its policies under applicable law.
  10. "Force Majeure" is the occurrence of events beyond SPI's control which results in the cessation or delay in the performance of SPI's obligations under these Terms and Conditions, including but not limited to: lightning disturbance, earthquake, hurricane, fire, war, explosion, floods, tsunami, sabotage, riot or government/regulator policies or actions of third parties that are beyond SPI's control.
  11. "Merchant" is a business entity or individual that conducts trading activities of goods and/or services that have cooperated with SPI for KasPro Services.
  12. "Account Number" is the virtual account number of the Customer and/or Merchant and/or Outlet recorded in the KasPro System.
  13. "Customer" or "You" are KasPro Application User consisting of Regular Customers and/or Premium Customers who have registered themselves to use KasPro Services.
  14. "Regular Customer" is a KasPro Customer who registers without going through the CDD process and has limited access to KasPro Services as set out in these Terms and Conditions.
  15. "Premium Customer" is a KasPro Customer who has gone through the CDD process and has limited access to KasPro Services as set out in these Terms and Conditions.
  16. "Shopping Payment" is a payment for the purchase of goods and/or services made by the Customer at Merchants who have cooperated with SPI.
  17. "Bill Payment" is the payment of postpaid bills with parties that cooperate with SPI, including but not limited to payment of PLN, Telkom, Pay TV and other bill payments where the amount of payment services may change at any time.
  18. "Balance Withdrawal" or "Cash Out" is the process of withdrawing the balance of the Premium Customer's KasPro account through the means regulated in Article 6.7 of these Terms and Conditions.
  19. "Balance Top Up” or "Top Up" is the process of replenishing the KasPro Account balance by the Customer which is carried out as regulated in Article 6.6 of these Terms and Conditions.
  20. "Balance Transfer" is the process of sending the balance of the Premium Customer's KasPro Account to another KasPro account or bank account registered in the KasPro application as regulated in Article 6.8 of these Terms and Conditions.
  21. "Personal Identification Number (PIN)" or "Password" is a 6 (six) digit number created by the Customer when first creating a KasPro Account, which is us to log in to the KasPro Account and validate transactions made by the Customer.
  22. "One Time Password (OTP)" is a one-time password consisting of a 6-digit number used by customers to conduct customers to log in or sign up on the KasPro Application.
  23. "Token" is a one-time password consisting of a 6-digit number used by customers to conduct certain KasPro service transactions. KasPro services that require tokens are Top Up balance, cash withdrawals, and payments through modern channels transactions.
  24. "Modern Channel" is an offline store such as minimart (Indomaret and Alfamart), which can be a choice for customers to make Top Up balance, cash withdrawals or payments transactions on the KasPro Application.
  25. "KasPro System" is an electronic money service system developed by SPI.
  26. "Transaction" is a Shopping Payment, Bill Payment, Top Up, Cash Out, and/or Send Balance transaction using the KasPro Service facility, at Merchants and/or KasPro Agent.
  27. "Electronic Money" is an electronic payment instrument issued by SPI in accordance with a license from Bank Indonesia based on the prevailing laws and regulations.
  28. "Payment Point Online Banking (PPOB)" is a bill payment mechanism that cooperates with banks that are connected online in real time so that data reconciliation occurs very quickly with very accurate data accuracy. Bill payments that can be made include credit bills, data packages, PLN, TELKOM, PDAM, motorcycle installments and others.
  29. "Digital Financial Services" or "LKD" are payment and financial system service activities carried out by SPI in cooperation with KasPro Agents and using mobile-based technology facilities and devices or other digital tools for the digital economy and inclusive finance.
Services Table
Services Regular User Premium User
RegistrationThrough KasPro AppsThrough KasPro Apps
Maximum BalanceRp 2.000.000 (two million rupiah)Rp 20.000.000 (twenty million rupiah)
Top UpAvailableAvailable
Bill PaymentAvailableAvailable
Merchant PaymentAvailableAvailable
Balance TransferUnavailableAvailable
Cash OutUnavailableAvailable
Transaction Value Limit Per MonthRp 20.000.000 (twenty million rupiah)Rp 40.000.000 (forty million rupiah)
2.Terms and Conditions
  1. You can register for a KasPro Account in the KasPro Application by entering your valid, actual, accurate and up-to-date personal information or data as credentials that become a reference for SPI in creating an Account Number.
  2. After You have finished entering your personal information or data, SPI will send a registration confirmation and verification code in the form of a One Time Password (OTP) as the initial PIN/Password for KasPro Account activation via Short Message Service (SMS) or Whatsapp to the phone number you registered.
  3. After that You must enter the verification code in the KasPro Application to activate the KasPro Account, where if the verification is successful then you must register a new PIN/Password that You will use to access your KasPro Account and utilize KasPro Services.
  4. By carrying out the registration process as set out in number 2 point 1 through 3 of these Terms and Conditions, You will automatically be recorded in the KasPro System as a Regular Customer.
  5. SPI reserves the right to refuse the registration of a Regular KasPro Account if the phone number You registered is already registered in the KasPro System.
  6. Customer can upgrade their subscription status to Premium Customer by going through the CDD process on KasPro Application, where the Customer is required to submit valid, actual, accurate, and up-to-date personal data and information and taking and uploading a photo of the Customer's identity card and selfie with an identity card that can be clearly seen through the KasPro Application.
  7. Then SPI will send a notification to the Customer via email that the request to upgrade the Customer's subscription status will be processed, after that SPI will verify the Customer through the validation process of personal data and information that the Customer has submitted to SPI through the KasPro Application by adjusting it to the photos taken and uploaded by the Customer through the KasPro Application. If the personal data and information as well as identity card photos and selfies of the Customer with the identity card that the Customer submits are suitable, valid, actual, accurate, current and can be seen clearly, then the Customer's subscription status will be upgraded to Premium Customer and SPI will send a notification that the request to upgrade the Customer status has been approved to the Customer via email. However, if the Customer's personal data and information as well as identity card photos and selfies with the identity card that the Customer submits have been used before and/or do not match, are valid, actual, accurate, current and/or cannot be clearly seen, then the Customer's subscription status will not be upgraded and SPI will send a notification that the request to upgrade his/her subscription status has been rejected to the Customer via email.
  8. CDD process will be carried out by SPI no later than 1 (one) calendar day from the time the Customer conducts CDD through the KasPro Application.
  9. By upgrading his/her subscription status to Premium Customer means that the Customer gives approval to SPI to collect, store, and process the Customer's personal data and information along with a photo of the Customer's identity card and selfie with the identity card which will be used by SPI to carry out management and supervision of the KasPro Account.
  10. SPI has the right to lock the Customer's KasPro Account unilaterally with or without prior notice no later than 1 (working day) from the time it is known/found that the information or personal data provided by the Customer is invalid, not actual, inaccurate, not suitable, unclear, or incomplete.
Customers can access the complete terms and conditions of KasPro services through the following link: KasPro Terms and Conditions